Legal

Privacy Policy

Last updated: October 23, 2026

This policy explains what information BidHandyman collects, how we use it and who can see it. It covers bidhandyman.com and the services on it.

1. What we collect

Information you give us:

• Account details: your name, email, phone number, password (stored in scrambled form) and whether you are a customer or a pro.
• Job and request details: what you need done, your answers, budget, timing, ZIP code, city and state, your street address if you add it, and photos or video links.
• Pro profile details: business name, bio, services, service area, work photos and the insurance status you tell us.
• Activity on BidHandyman: bids, quotes, messages, reviews, reports, blocks, and a log of in-app calls (who called, when and whether it connected). We don't record in-app calls.
• Credits: your credit balance and history. If you pay by card, a payment processor handles your card details. We don't store full card numbers.

Information we collect automatically:

• Device and usage information: your IP address, browser and device type, and a record of actions like signing in, posting or sending a request. We use it for security and to stop spam and fraud.
• Cookies and browser storage: see Cookies below.

Information from others: reviews and reports that other users write about you.

2. How we use it

• To create your account, post your job or request, and show it to pros who do that kind of work nearby.
• To let customers and pros message, call, quote and hire.
• To send you codes, links, alerts and account emails. You can turn off some alerts.
• To charge and track credits and to handle refunds.
• To keep people safe: to check uploads for unsafe content, to stop spam, fraud and abuse, and to enforce our Terms.
• To answer questions, fix problems and improve the site.
• To follow the law.

3. Who can see your information

If you post a job or ask for quotes:

• Anyone visiting the site can see a job's title, type of work, budget and photos. They don't see your name, your contact details or where the job is. Signed-in users can read the full description.
• Signed-in pros can also see the job's general area: city, state and ZIP code.
• Pros who bid on your job, or pay credits to unlock it, can see your phone number.
• Only the pro you hire can see your street address.
• When you ask for quick quotes, the matched pros who take your request (usually up to 4) get your name, phone, email, ZIP code, answers, details and photos, so they can contact you the way you picked.
• Your job page shows you which pros have your phone or address, so you can rate them.

If you are a pro:

• Your public profile (business name, bio, services, work photos, ratings and reviews) can be seen by anyone.
• Customers see the bids, quotes and messages you send them. When you quote or message a quick-quote customer, they can see your phone number.

For everyone:

• Reviews show the reviewer's name.
• Our team can see account, job and contact details, and messages when needed, to support you, look into reports, prevent fraud and run the service.

4. We don't sell your personal information

We don't sell your personal information. Pros pay us with credits to bid on jobs or to take quote requests. That is how BidHandyman makes money. We share your details with pros only for the job or request you posted, because you asked us to, and pros may use them only for that job.

5. Service providers and other sharing

We use outside companies to help run BidHandyman, and we share only what they need to do their work:

• web hosting and data storage;
• email delivery;
• payment processing, for pros who buy credits;
• site analytics, when it is turned on;
• AI tools that check uploaded photos for unsafe content and help write job posts when you ask for that help;
• a location service that suggests a service area from a pro's IP address during pro sign-up;
• services that load fonts and videos, and that help connect in-app calls.

We may also share information when the law requires it, to protect the rights, property or safety of our users, the public or BidHandyman, or as part of a merger, sale or transfer of our business.

6. Cookies

We use one sign-in cookie that keeps you signed in and keeps forms secure. We also save a few small items in your browser, like drafts of the quote forms, so you don't lose your answers. If site analytics is turned on, it may set its own cookies. Our Cookies page lists each one and explains how to control them.

7. How long we keep it

We keep your information while your account is open and for as long as we need it to run the service, settle disputes, prevent fraud and meet legal duties. Jobs, bids, messages and credit records may be kept after a job closes. When we no longer need information, we delete it or remove what identifies you.

8. Your choices and rights

• Update your details and turn off email alerts in your account settings.
• Close a quote request or cancel a job when you are done. Block anyone in Messages.
• Ask us for a copy of your information, to correct it, or to delete it or your account, through our contact page. We may need to confirm it's you. We may keep some information when the law requires or allows it, for example to prevent fraud.

Depending on where you live, you may have other privacy rights. We won't treat you differently for using them.

9. Children

BidHandyman is only for adults 18 and older. We don't knowingly collect information from anyone under 18. If you think a child has given us information, contact us and we will delete it.

10. Security

We protect your information with reasonable safeguards, such as encrypted connections, scrambled passwords and limits on who can see what. No website is completely secure, so please use a strong password that you don't use anywhere else.

11. Changes to this policy

We may update this policy. When we do, we will change the "Last updated" date at the top. For big changes, we will tell you on the site or by email.

12. Contact

Questions or privacy requests? Reach us through our contact page.

To understand how people find us, we note the first page you visited, the site that linked you here (for example a search engine) and any campaign tags in that link, and keep them with a request you send. We also note the pages you view and your approximate city and state, worked out from your internet connection (IP Geolocation by DB-IP). This uses first-party cookies. Visit records are kept for up to 180 days.

City and state names for ZIP codes come from GeoNames (CC BY 4.0).

See also: Terms · Cookies · Refund / credit policy